Sri Lanka’s Aitken Spence Travels and the TUI Service Team in the country were recognized by TUI for overall service performance to its guests during Winter 2008/09 season, by winning the third place globally among small destinations.

TUI is the world’s largest integrated tourism group with a commanding presence in virtually all international tourism destinations. TUI has been represented in Sri Lanka by the country’s largest inbound tourism operator Aitken Spence Travels for over three decades.

All TUI destinations are divided into large/medium/small categories based on arrival figures. The first place was won by Bali in Indonesia and the second place to the Spanish Canary island of La Palma.

Presented annually since 2001, the awards are based on guest feedback sent directly to TUI office in Switzerland from destinations worldwide. Feedback is received through a comprehensive questionnaire that covers the service of the travel agency, the travel experience, hotel service, service of beach reps & airport staff, transfer, excursions and information material in the destination. A minimum of 55 guest questionnaires must be received from a destination to qualify for the award.

“Given the integrity of this global award, I congratulate Aitken Spence Travels and the TUI service team in Sri Lanka for their exemplary commitment to service which has been recognised” said, Mr Roger Zerter, TUI’s Resident Manager in Sri Lanka.

“This is a momentous achievement not only for Aitken Spence Travels & the TUI service team, but also for